Social and Reviews Now Impact Every Part of Your Business Funnel
– Social is 2nd only to referrals as a customer acquisition source
– 78% of purchase decisions are influenced by social content
– 70% turn to social and reviews for customer care issues
– 60% seek an alternative if they see more than 3 negative reviews
Yet for multi-location brands and businesses, effectively managing all the likes, comments, reviews, and messages across 100s or 1000s of social profiles and review sites can be daunting.
Join SOCi’s Jacob Chappell, as he dives into the 3 pillars of localized social at scale – Presence, Care, and Growth. This session will arm you with strategies and tactics you can act upon immediately to enhance your social media and reputation management strategy, at both a national and local level, to drive sales and loyalty.